About Hudson Valley HDI

	Help Desk Institute Hudson Valley Chapter
The Professional Association for the Customer Service and Technical Support Industry

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About Help Desk Institute

HDI is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event for customer service and technical support professionals, the HDI Annual Conference and Expo, HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide (including 90% of the Fortune 500) and more than 50 active U.S. and Canadian local chapters.

About our chapter

Welcome from the founders and officers of this new chapter. As practitioners in the Help Desk and IT Support Industry, we have already experienced and acknowledged the great value of HDI membership and local chapter participation. Our enthusiasm has perpetuated the founding of this local chapter, which we are anxious to share with you.
The official kick off meeting on June 3, 2003 was only the beginning of many more great things to come. As your officers, we are committed to prepare the best meeting programs possible, build our membership, create excellent networking opportunities, and industry resources for us all.
The next meeting of the Hudson Valley Chapter will be in September 2003 and monthly thereafter. Look for future postings at this site. If you've taken the time to review this site, then you are a prime candidate to attend our meetings. Membership is not required to attend. We encourage membership since it supports the local chapter programs but most of all it affords you access to Help Desk Institute benefits such as white papers, the Support World Magazine, quarterly focus books, training discounts and more. To learn about the Help Desk Institute, local chapters, or to become a member of HDI: www.thinkhdi.com
Should you have questions, comments, or ideas for this chapter, please contact: president@hdihvny.org
If you would like to be on our mailing list, please send your name, company/organization name, job title/function, phone number(s), and email address to: vpmembership@hdihvny.org
Visit this website regularly to stay up to date as plans unfold. Hope to see you in September!

Your fellow professionals,
Danielle, Susan, Christine, Wayne, Richard, George, and John.

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